Privacy Policy

At The Wild Voyagers, we value your trust and are committed to protecting your privacy and personal information. We understand that when you book a tour, contact our team, subscribe to our updates, or interact with our website and social media platforms, you are placing confidence in how we handle your information. We take this responsibility seriously and strive to ensure that your personal data is treated with care, transparency, and security at all times.
About this Policy

This Privacy Policy explains how The Wild Voyagers collects, uses, stores, processes, and protects the personal information you provide to us, or that we may collect when you use our services. This includes information collected when you:

browse or use our website,

contact us through email, phone, messaging applications, or social media,

make an inquiry or booking,

participate in one of our tours or travel experiences,

subscribe to newsletters or marketing communications,

submit feedback, reviews, or survey responses,

or otherwise interact with us online or offline.

This Privacy Policy also explains what types of information we may collect, why we collect it, how we use it, who we may share it with in connection with providing travel services, and the measures we take to safeguard your information against unauthorized access, misuse, disclosure, or loss.

We are committed to handling personal information in accordance with applicable privacy and data protection laws, including relevant laws and regulations in Thailand and, where applicable, international privacy standards.

By accessing our website, using our services, communicating with us, or providing your personal information to The Wild Voyagers, you acknowledge and agree to the collection and use of your information in accordance with this Privacy Policy.

We encourage you to read this Privacy Policy carefully so that you fully understand how your information is managed and what rights you may have regarding your personal data.

As our business evolves, we may update or revise this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, legal obligations, or regulatory requirements. Any updated version of this Privacy Policy will be published on our website with the revised effective date. Where appropriate, we may also notify users of significant changes through email notifications, website announcements, or other communication channels.

We recommend that you review this Privacy Policy periodically to stay informed about how The Wild Voyagers protects your information.

The Wild Voyagers is a travel company specializing in tours, travel experiences, cultural journeys, and related tourism services in Thailand and selected international destinations.

References in this Privacy Policy to “The Wild Voyagers”, “we”, “our”, or “us” refer to The Wild Voyagers and its affiliated service providers, tour operators, guides, partners, and contractors involved in delivering travel-related services.

Depending on how you interact with us, we may collect the following information:

Booking & Travel Information

When you make an inquiry or book a tour with us, we may collect:

  • Full name
  • Nationality
  • Date of birth
  • Gender
  • Passport information
  • Contact information (email address, phone number, address)
  • Emergency contact details
  • Travel preferences
  • Accommodation preferences
  • Dietary requirements
  • Medical or health information relevant to your trip
  • Travel insurance details
  • Flight or transportation details

Some health-related information may be considered sensitive personal data under applicable privacy laws. We only collect such information when necessary for your safety and travel arrangements.

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

This information helps us improve our website, services, and user experience.

To facilitate secure bookings and payments for tours, travel experiences, transportation, accommodations, and other related services, The Wild Voyagers may use trusted third-party payment service providers and payment gateways, including providers such as Stripe and other internationally recognized payment platforms.

When you make a payment through our website or booking channels, your payment information may be processed directly by these third-party payment providers using secure encryption technology and industry-standard security measures designed to protect your financial information during transmission.

The Wild Voyagers does not store full credit card numbers, CVV security codes, or complete banking credentials on our own systems unless specifically required for a legitimate operational purpose and permitted by applicable laws and security standards.

In certain circumstances, limited payment-related information may be retained for accounting, refund processing, fraud prevention, dispute resolution, or legal compliance purposes. Any such information will be handled securely and only retained for as long as reasonably necessary.

We strongly advise customers not to send payment card details, banking information, or other sensitive financial information through unsecured communication channels, including standard email, social media messaging platforms, or chat applications.

Please note that payment transactions may also be subject to the privacy policies, security practices, and terms of service of the relevant third-party payment providers. We encourage users to review those policies separately before completing any transaction.

If you subscribe to our newsletters, promotional campaigns, travel updates, or other marketing communications, we may collect and process certain personal information, including:

  • Full name
  • Email address
  • Country or region of residence
  • Travel interests and destination preferences
  • Preferred travel styles or experiences
  • Interaction history with our website, emails, or advertisements

We may use this information to provide personalized travel recommendations, promotional offers, tour announcements, event invitations, seasonal campaigns, company news, and other content that may be relevant to your interests.

From time to time, we may also analyze customer preferences, website activity, and engagement patterns in order to improve our marketing strategies, tailor our services, and enhance customer experience.

Marketing communications may be delivered through email newsletters, digital advertisements, social media platforms, messaging applications, or other communication channels where permitted by applicable law.

You may unsubscribe from marketing communications at any time by:

clicking the “unsubscribe” link included in our emails,

adjusting your communication preferences where available,

or contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding important booking, operational, safety, or service-related matters.

During tours, group activities, cultural experiences, excursions, or events organized by The Wild Voyagers, photographs and video recordings may occasionally be taken by our staff, tour leaders, photographers, content creators, media teams, business partners, or fellow travelers.

 

These images and recordings may capture group activities, landscapes, accommodations, transportation experiences, local attractions, or general tour atmosphere.

 

We recognize and respect the importance of personal privacy. If you do not wish to appear in photographs or videos during a tour or travel experience, you may inform our staff, guide, or photographer at any time, and we will make reasonable efforts to accommodate your request wherever possible.

 

In some cases, professional photographers or videographers may be engaged to document tours or travel experiences for promotional or marketing purposes. Where appropriate, participants may be informed in advance if professional media production is planned.

 

The Wild Voyagers reserves the right to use photographs and video recordings containing your image (including both individual and group shots) for promotional, marketing, and commercial purposes across all channels without compensation. However, we deeply respect your privacy. If you do not wish to have your identifiable images used for commercial purposes, you may notify our staff at any time, and we will take reasonable steps to remove, blur, or refrain from using such media.

 

However, please note that we cannot fully control photographs or videos independently taken by other travelers or third parties during group tours or public activities.

The Wild Voyagers uses personal information for a variety of legitimate business and operational purposes related to providing travel services and maintaining customer relationships.

 

These purposes may include:

 

Managing inquiries, bookings, reservations, and travel arrangements

Organizing accommodations, transportation, guided tours, and activities

Coordinating with hotels, airlines, local operators, and travel partners

Verifying traveler identity and travel eligibility

Providing customer service and responding to questions or complaints

Sending booking confirmations, itineraries, updates, reminders, and travel notices

Supporting traveler safety, emergency response, and medical assistance where necessary

Improving our tours, services, website functionality, and customer experience

Conducting internal analysis, reporting, and service improvement activities

Sending newsletters, promotions, and travel-related marketing communications where permitted

Preventing fraudulent activities, unauthorized transactions, or misuse of our services

Complying with applicable laws, regulations, immigration requirements, and governmental requests

Protecting the rights, property, safety, and operations of The Wild Voyagers, our customers, and our partners

 

Where required by applicable law, we will only process sensitive personal information, such as health-related information, with your consent or where otherwise legally permitted.

In order to provide our services effectively, The Wild Voyagers may share your personal information with selected third parties and service providers directly involved in delivering your travel experience.

 

These may include:

 

Hotels, resorts, and accommodation providers

Airlines and transportation providers

Local tour guides, operators, and activity organizers

Visa support providers or travel documentation services

Payment processors and financial service providers

Insurance companies and emergency assistance providers

Government agencies, immigration authorities, or regulatory bodies where legally required

IT providers, website hosting services, cloud storage providers, and communication platforms

Professional advisers, auditors, or legal consultants where necessary

 

We only share information that is reasonably necessary for the relevant business or operational purpose.

 

All third-party providers engaged by The Wild Voyagers are expected to handle personal information responsibly and in accordance with applicable privacy and data protection standards.

 

We do not sell, rent, or trade your personal information to third parties for commercial profit.

As part of arranging and delivering travel-related services, your personal information may be transferred to, processed in, or accessed from countries outside Thailand.

 

This may occur when we work with overseas hotels, transportation companies, destination operators, booking platforms, cloud service providers, or international business partners.

 

Different countries may have different privacy and data protection laws, which may not always provide the same level of protection as those in your country of residence.

 

Where international transfers occur, The Wild Voyagers will take reasonable steps to ensure that appropriate safeguards and security measures are implemented to protect your information and ensure that it is processed securely and lawfully.

 

By using our services or making international travel bookings through us, you acknowledge that certain cross-border transfers of personal information may be necessary to fulfill your requested services.

The Wild Voyagers is committed to protecting your personal information and maintaining appropriate technical, administrative, and organizational safeguards to reduce the risk of unauthorized access, misuse, loss, disclosure, alteration, or destruction of data.

 

Our security measures may include:

 

Secure website technologies and encrypted connections

Restricted access to personal information

Password protection and authentication procedures

Internal confidentiality policies

Secure third-party service providers

Monitoring and maintenance of our systems and platforms

 

Only authorized personnel, contractors, or service providers who require access to personal information for legitimate operational purposes are permitted to access such information.

 

Despite our efforts, no method of online transmission, electronic storage, or internet-based communication can be guaranteed to be completely secure. Users should therefore also take appropriate precautions when sharing personal information online.

 

If we become aware of a significant data breach affecting personal information, we will take appropriate action in accordance with applicable legal obligations.

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

 

These rights may include the right to:

 

Request access to the personal information we hold about you

Request correction of inaccurate, incomplete, or outdated information

Request deletion of your personal information in certain circumstances

Withdraw consent previously provided to us

Object to or restrict certain types of data processing

Request a copy of your information in a portable format where applicable

Opt out of marketing communications and promotional materials

Lodge a complaint with a relevant privacy or data protection authority

 

We may require reasonable verification of your identity before processing certain requests in order to protect your privacy and security.

 

To exercise any of these rights or make inquiries regarding your personal information, please contact us using the details provided below.

Our website may use cookies, analytics tools, pixels, and similar technologies to improve website functionality, analyze website traffic, understand user behavior, personalize content, and support marketing activities.

 

Cookies are small data files stored on your device that help websites recognize your browser and remember certain information about your visit.

 

These technologies may be used to:

 

Maintain website functionality and user preferences

Improve website performance and user experience

Analyze visitor interactions and website traffic

Deliver relevant advertising and marketing content

Measure effectiveness of promotional campaigns

 

You may choose to disable or manage cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

 

By continuing to use our website, you consent to our use of cookies and related technologies unless disabled through your browser settings.

Our website, newsletters, social media platforms, or online services may contain links to third-party websites, applications, booking systems, payment gateways, or external platforms operated by independent organizations.

 

These third-party services are not controlled or operated by The Wild Voyagers, and we are not responsible for their content, security, availability, or privacy practices.

 

When you leave our website or interact with third-party services, your information may be collected and processed according to the privacy policies of those third parties.

 

We encourage users to carefully review the privacy policies and terms of service of any third-party websites or services before providing personal information or completing transactions.

If you have questions about this Privacy Policy or how your information is handled, please contact:

 

The Wild Voyagers

 

Email: thewildvoyagers.info@gmail.com

Website: https://www.thewildvoyagers.com

Phone: +66 82 894 8444

 

Policy Updates

 

We may update this Privacy Policy periodically. The latest version will always be available on our website.

 

Last updated: May 2026